Customer Support Coordinator

Overview

Our client is seeking a Customer Support Coordinator to join their team! This position is located in Columbus, Ohio.

• Duties: Provide expedited service delivery and exceptional customer satisfaction
• Ensure alignment with SLAs, proactively addressing and efficiently processing work orders and internal and external vendors
• Assess, evaluate, and if required, re-categorize work orders
• Adhere to standards within the facilities team, ensuring punctuality and effective management of multiple service queues
• Identify and address any challenges or discrepancies arising within the work order tracking platform

• Desired Skills/
  
  Experience:
  
  High school diploma or general education degree (GED) required
• Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the team operates from 6:30 AM to 2:30 AM daily
• Proven capability to manage a high volume of work orders and phone interactions on a daily basis
• Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position starting at $60,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.