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Ambulatory Patient Access Representative Ped

Job in Columbus - Franklin County - OH Ohio - USA
Other locations:
Upper Arlington
Company: Nationwide Children's Hospital
Full Time position
Listed on 2021-05-21
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Office, Advocacy
  • Nursing
Job Description & How to Apply Below
Position:  Ambulatory Patient Access Representative Upper Arlington Ped

Ambulatory Patient Access Representative- Near East Primary Care

Responsible for greeting and registering patients, answering telephone calls, scheduling appointments and pulling and filing medical charts when indicated. Demonstrates competence defined (*) in Ambulatory Registration Specialist responsibilities in providing age-appropriate care and service to patients from the age of birth to 21 years, and selected adults


This position will be half of the time a clinic assistant role and half of the time a registration role


Monday-Friday 7:30am-4:30pm


Near East Primary Care Center 1125 E Main St Columbus, Ohio 43205 United States

Why Nationwide Children's Hospital?

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose .

Here, Everyone Matters . We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job . It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud


  • Patient Information/Medical Record/Chart Preparation/Electronic Medical Record.
  • Interviews and registers patients in registration areas that report up through Patient Access.
  • Obtains accurate demographic, insurance, and physician information on registrations.
  • Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
  • Answer internal and external phone calls maintaining patient confidentiality.
  • Perform pre-certification/pre-authorization process if required for clinic visit.
  • Help patients and families fill out Healthy Start applications or inform patients and families about the Healthy Start program and direct them to theappropriate resource to help them apply.
  • Make appointments/referrals for PCC and Specialty clinics as instructed by physician.
  • Do initial TB screening for all patients.
  • Perform vital signs (temperature, weight, height and BP) as directed by physician/nurse (when indicated and appropriately trained).
  • Educate patients about WIC when indicated.
  • Develop and implement system to ensure that all needed office supplies are ordered, received, and stocked in area.
  • Contact facility coordinator or program manager/RN Clinical Leader when equipment needs repair.
  • Make appointments/referrals for PCC and Specialty clinics as instructed by physician.
  • Purge medical record files as appropriate in coordination with Health Information Specialist.
  • Make appointments for diagnostic tests, notify nurse and family and put dates on charts.
  • Check on referrals when referrals are necessary at the time of visit.
  • Work collaboratively with the Reach Out and Read Coordinator to ensure that the books supplied by the Reach Out and Read program in the clinic waiting rooms are organized and the supply is updated when necessary (as applicable).
  • Team Membership
  • Maintain confidentiality of patient information.
  • Demonstrates awareness of and support for the principle of Family Centered Care.
  • Perform miscellaneous clinical duties as trained and required.

  • Qualifications



  • High school graduate, Associate Degree preferred. Knowledge of filing, PC operation, Lab and Radiology order entry and office skills.
  • Preferred Experience:

  • One year previous health care clinical experience preferred but not required.
  • Must be able to answer multiple telephone lines, file documents, pull medical charts and operate PC.
  • Minimum Physical Requirement:

  • Sitting (Constantly)
  • Talking on phone/in person (Constantly)
  • Typing on keyboard (Constantly)
  • Standing/walking/reaching/bending (Occasionally)
  • EOE/M/F/Disability/Vet

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