Senior HR Generalist

Co-Founder @ Fortuity | Doing Good is Good Business

At Fortuity, our people are at the center of everything we do. We are seeking an experienced, attentive, employee-focused Sr. HR Generalist to provide hands‑on support across core HR functions. This role supports the day-to‑day HR needs of our growing BPO contact center workforce, ensuring HR processes are handled accurately, consistently, and with care.

You will manage and support a variety of HR activities, including employee engagement, employee relations, recruiting, payroll coordination, benefits administration, and compliance. If you are a people‑oriented professional who values strong communication and enjoys supporting a positive workplace culture, we encourage you to apply.

• Serve as the first point of contact for employee questions related to policies, attendance, pay, benefits, and HR processes
• Independently manage routine and moderately complex employee relations matters, including performance management, attendance issues, workplace conflicts, and corrective action.
• Conduct employee relations investigations, including fact‑finding, documentation review, interviews, and preparation of findings and recommendations.
• Advise managers on appropriate corrective actions, performance improvement strategies, and termination decisions in alignment with policy, legal requirements, and business risk considerations.
• Escalate highly complex or high‑risk matters as appropriate, while maintaining ownership of case management and follow‑through.
• Policy Interpretation & Compliance Oversight
• Interpret and apply company policies, procedures, and employment laws to employee situations, ensuring consistent and compliant outcomes.
• Serve as a compliance resource regarding federal, state, and local employment laws, including wage and hour, leave administration, and employee classifications.
• Identify compliance gaps or risk areas and recommend corrective actions or process improvements.
• Support audits, regulatory inquiries, and internal reviews by preparing documentation, summaries, and recommendations.
• Partner with hiring managers to support recruiting and staffing needs for assigned roles and departments.
• Post job openings, coordinate interviews, and conduct initial resume screening.
• Conduct background checks, employment eligibility verification, and license verification.
• Launch onboarding workflows, track required paperwork, and conduct new hire orientation.
• Maintain accurate onboarding and credentialing documentation.

• Review and audit timekeeping, PTO, and attendance records for accuracy.
• Coordinate payroll submissions, corrections, and retroactive adjustments.
• Respond to employee payroll questions and resolve routine issues.

• Assist employees with benefit enrollments, qualifying life events, and general plan questions.
• Oversee leave administration (FMLA, ADA, state leave) following established procedures.
• Track documentation and communicate timelines with employees and supervisors.

• Maintain accurate HRIS records and personnel files.
• Prepare standard HR documentation, including employment verifications and acknowledgments.
• Track required training, certifications, and compliance documentation.
• Support audits and reporting requests as assigned.

• 3–5 years of HR generalist or HR operations experience including employee relations and compliance.
• Experience managing payroll and timekeeping processes.
• Working knowledge of basic federal and state employment laws.
• Strong attention to detail and follow‑through.
• Strong communication and advisory skills with the ability to influence and guide managers.
• Ability to handle sensitive information with discretion.
• Comfortable using HRIS and timekeeping systems (Paycor or Paylocity a plus).
• Proficient with Microsoft Office.

• Paid Time Off and 6 Paid Holidays per year
• Company Paid Life Insurance and STD/LTD
• Medical, Dental, Vision and 401K
• Free Mental Wellness care
• Emergency transportation assistance, emergency child‑friendly work spaces

• Full‑time (40 hours/week)
• Fully in‑office, 775 W. Broad St., Columbus, OH 43222

• $55,000 – $65,000 annually depending on experience.

Candidates who currently reside in a Small Business Administration (SBA) designated Hub Zone area are strongly encouraged to apply. Hub Zone residency is not required for this position but is considered a preferred qualification due to our participation in the SBA Hub Zone program. Applicants can verify their address using the SBA Hub Zone map:

Mid‑Senior level

Full‑time

Human Resources

Telephone Call Centers

Referrals increase your chances of interviewing at Fortuity by 2x

Apply BELOW