ServiceNow Developer​/Architect

Position: ServiceNow Developer / Architect
RESPONSIBILITIES:
Kforce has a client that is looking for a Service Now Developer/Architect in Columbus, OH.

Overview:
We are seeking a dual-threat Service Now Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level-defining platform standards and governance-while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Key Responsibilities:

* Architectural Strategy:
Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt

* Hands-on Development:
Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs

* FedRAMP Compliance:
Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements

* Integrations & Automation:
Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs

* Platform Governance:
Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability

* Collaboration:

Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications

REQUIREMENTS:

* Experience:

8+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture

* Technical Mastery:
Expert-level proficiency in JavaScript, HTML/CSS, and Service Now-specific development tools (Studio, UI Builder, Service Portal)

* Government

Experience:

Proven track record of working within FedRAMP or similarly regulated government cloud environments

* CMDB & ITOM:
Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context

* Soft Skills:

Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups

Required

Certifications:

* Service Now Certified System Administrator (CSA)

* Service Now Certified Application Developer (CAD)

* Service Now Certified Implementation Specialist (CIS) - ITSM or ITOM preferred

* ITIL v4 Foundations

Preferred

Certifications:

* Service Now Certified Technical Architect (CTA) or Master Architect (CMA)

* Security+ or similar cybersecurity certification

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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