ServiceNow QA​/Test Engineer

Position: ServiceNow QA / Test Engineer
RESPONSIBILITIES:
Kforce has a client that is looking for a Service Now QA/Test Engineer in Columbus, OH.

Overview:
We are seeking a detail-oriented Service Now QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector Service Now platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

* Test Strategy & Planning:
Develop and execute comprehensive test strategies, test plans, and test cases tailored for Service Now modules (ITSM, ITOM, CSM, etc.)

* Automated Testing (ATF):
Design, build, and maintain automated test suites using the Service Now Automated Test Framework (ATF) to ensure regression testing is efficient and thorough

* Functional & Regression Testing:
Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles

* Security & Compliance Validation:
Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards

* Defect Management:
Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis

* User Acceptance Testing (UAT) Support:
Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase

* Performance Testing:
Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage

REQUIREMENTS:

* Experience:

4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the Service Now platform

* Technical Mastery of ATF:
Proven experience implementing and managing the Service Now Automated Test Framework (ATF)

* Testing Methodologies:
Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC)

* Tools:

Experience with defect tracking tools (Jira, Service Now Agile/Test Management) and automated testing tools (Selenium, etc., is a plus)

* Onsite Commitment:
Ability to work onsite in Columbus, OH, 5 days a week

Preferred Qualifications:

* Certifications:

Service Now Certified System Administrator (CSA) and/or ISTQB Certified Tester

* Public Sector

Experience:

Prior experience testing systems within a state, local, or federal government framework

* Security Mindset:
Knowledge of accessibility standards (Section 508 compliance) and security testing protocols

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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