Membership Sales Specialist

Job Summary

Responsible for executing acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service. Team Members carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to elevate any concerns, as appropriate.

Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly to and positive attitude.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

* Eligibility requirements vary by position.

Major Tasks, Responsibilities, and Key Accountabilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co‑Brand credit card.
• Delivers superior customer service to Members by serving as a first line point‑of‑contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick‑ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.

There may be occasional contact with cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non‑discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.50.

BJ’s Wholesale Club is a leading membership warehouse club with more than 8 million members. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing.