Universal Banker - South County St. Louis

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• Location: FCB South County Bank, 12000 Tesson Ferry Rd, St. Louis, MO
• Job : 143
• # of Openings: 2
• Classification: Non-Exempt / Hourly
• Job Type: Full‑Time
• Reports To: West County Operations Officer

A Universal Banker I gains knowledge and experience under the direction of experienced personnel by performing a variety of training and duties. A Universal Banker I processes customer teller and new account transactions accurately and efficiently in accordance with established policies and procedures. A Universal Banker I should have a professional appearance, customer‑focused attitude and be courteous, helpful, eager to learn and friendly.

A successful Universal Banker I can, with hard work and determination, advance into a Universal Banker II when working independently in teller and new account duties.

• Complies with all department and company policies, procedures and regulations and contributes to the fulfillment of department and company objectives and goals.
• Represents the bank in a manner that maintains and expands positive relations with all customers and potential customers.
• Greets the customers in a courteous manner, providing prompt and efficient service via lobby, drive‑up and phone interactions.
• Observe details at close range (i.e. computer screen, currency, documents, facial recognition) to process transactions and make decisions.
• Promotes the bank’s products and services, answers customer inquiries and refers customers to the appropriate service area for issues that cannot be resolved at the teller line.
• Performs as a team member in allocating and coordinating workflow.
• Communicates information and ideas so others will understand and exchanges accurate information in these situations.
• Meets expectations for attendance and punctuality and maintains the highest level of confidentiality and professionalism.
• Maintains a clean, organized work area and contributes to the overall cleanliness of the bank and bank premises.
• Maintains working knowledge of regulatory compliance, CIP policy, BSA policy, Regulation CC and CRA policy.
• Learns and understands the fundamentals of banking operations, including customer service, account management, transactions, etc.
• Participates in training and development sessions and workshops as offered and assigned to develop knowledge of banking regulations, policies, compliance, problem‑solving, decision‑making and leadership.
• Completes basic Personal Banker I duties, including but not limited to:
  • Accurately and efficiently counts currency by hand.
  • Processes consumer and commercial deposits, withdrawals and payments verifying endorsements, signatures, account balances and negotiability.
  • Records and processes night deposits and bank‑by‑mail transactions, processes currency and coin change orders, assists customers with coin machine transactions and assists customers in retrieving and accessing safe deposit boxes.
  • Maintains and balances an adequate cash drawer at all times; buying, selling and transporting currency and coin from the vault, bundling and packaging currency and coin, turning in excess cash and mutilated as necessary, operating the cash recycler where applicable and recording and counting all denominations per bank procedures.
  • Processes a variety of miscellaneous products and services, including but not limited to issuing cashier’s checks and money orders, redeeming savings bonds, processing collections items, processing utility payments, cashing third‑party checks, processing credit card cash advances, issuing prepaid cards, accepting property tax payments, renewing license stickers and conducting postal services where applicable.
  • Completes large currency transaction reports, monetary transaction logs, suspicious transaction reports and hold forms with assistance.
• Completes basic New Account duties with supervision, including but not limited to:
  • Processes check orders.
  • Creates instant issue cards and…