End User Support Specialist

Responsibilities

• Install, configure, troubleshoot, and repair desktops, laptops, printers, and network hardware/software components.
• Provide onsite and remote technical support to end users in office and manufacturing environments.
• Install, configure, maintain, and troubleshoot Microsoft Windows Operating Systems and Microsoft 365 applications.
• Diagnose and resolve hardware, software, connectivity, and basic network/Wi‑Fi issues.
• Manage incident tickets, service requests, and workflow documentation using Service Now.
• Support computer network operations and ensure timely resolution of technical issues.
• Maintain accurate documentation of issues, resolutions, and system updates.
• Stay up to date with current industry standards, technologies, and best practices.
• Deliver professional customer service and technical assistance to users at all levels.
• Perform additional IT support duties and responsibilities as assigned.

• Minimum two (2) years of experience providing onsite and/or remote technical support for desktops, laptops, printers, and computer network operations.
• Experience troubleshooting hardware, software, Microsoft Windows OS, and Microsoft 365 applications.
• Basic knowledge of networking and Wi‑Fi troubleshooting.
• Experience using ticketing systems such as Service Now is preferred.
• Strong problem-solving, communication, and customer service skills.
• High school diploma or GED from an accredited institution required.