PC Support - Intern

PC Support - Intern

Department: IT (CT)

Employment Type: Internship

Location: Chester, CT

Reporting To: Anthony Paturzo

Whelen Engineering is seeking a PC Support Intern to work in the IT department.

• Install PCs, printers, software, and networks; upgrade existing systems as needed.
• Troubleshoot and resolve hardware and software problems.
• Deploy new systems and enhancements to existing systems, software, and operating systems.
• Write/update process documentation.
• Other duties and projects as required by the company.

• High school diploma required; a two‑year technical degree in computer science or related field, or related field experience, desirable.
• PC hardware, including client workstations (monitor, CPU, keyboard, mouse, etc.).
• PC software, including Microsoft Office products and current versions of MS Windows.
• Strong and systematic troubleshooting skills (software, hardware, network).
• Server/network applications (Active Directory, etc.).
• Ability to investigate, troubleshoot, and resolve complicated technical issues.
• Basic understanding of network connectivity to hardware (cables, ports, etc.).
• Excellent communication skills (face‑to‑face, verbal, listening, phone, email).
• Strong attention to detail.
• Ability to effectively prioritize and execute tasks.

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
• Attend scheduled EH&S training program.
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans.
• Recommend improved EH&S practices.