Help Desk Technician-Night Shift

position summary

the help desk technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problem, and determines and implements solution. The hours are sunday-thursday 4:00pm-12:30am.

• proven experience as a help desk technician or other customer support role
• tech savvy with working knowledge of office automation products, databases and remote control.
• good understanding of computer systems, mobile devices and other tech products.
• proven knowledge of google apps for education and microsoft office.
• ability to diagnose and resolve basic technical issues.
• excellent communication skills.
• customer-oriented and cool-tempered.

• knowledge of the organization and administration of higher education.
• knowledge of state, federal, and university rules, regulations and procedures.
• ability to work in a diverse and dynamic environment.
• ability to work collaboratively and independently with common goals as a part of a team.
• ability to make sound judgments.
• effective interpersonal communication, writing, and organizational abilities.
• civility in all interactions.
• demonstrate effective follow-up.

the formal education equivalent of a bachelor’s degree in computer science, mathematics or a related field. Or completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the office of personnel management.

Other job related education and /or experience may be substituted for all or part of these basic requirements , except for certification or licensure requirements , upon approval of the qulifications review committee .

07/01/2026

• sitting
• kneeling
• standing
• lifting/carrying
• walking

light work - exerting up to 20 pounds

we are excited that you are considering joining the uca family—the faculty, staff, students and alumni—who make the university of central arkansas a great place to work! At the university of central arkansas, we value our employees striving to maintain a work-life balance. We realize that this affects the overall well-being of employees while learning to prioritize challenging work and the ability to make a difference.

Participation in university-wide flexible work schedules may be available for certain positions. Training is provided on systems or job-specific software, and tools are available supporting professional and personal development. The benefits package allows you to customize your benefits to meet your current needs, with the ability to adjust them as your priorities change. This includes university contributions to health, dental, life and disability insurance, 80% tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a retirement program with university contributions of 10% of employee salary.

Also available are health and wellness incentives, as well as access to sports and cultural activities on campus for the family, free gym membership and equipment rentals.

the university of central arkansas is an equal opportunity institution. In keeping with its nondiscrimination policy in employment, admissions and other functions and programs, the university considers employees and students on the basis of individual merit and will not discriminate against a person on the basis of gender, race or color, ethnicity, religion, spiritual beliefs, national origin, age, familial status, socioeconomic background, sexual orientation, disability, political beliefs, intellectual perspective, genetic information, military status, or other factors irrelevant to participation in its programs.

founded in 1907, uca has an enrollment of more than 10,000 students and employs over 1,300 full‑time employees. The university offers more than 85 undergraduate and 59 graduate certificate and degree programs, including doctoral programs in five disciplines. Uca is proud of its tradition of teaching excellence and its contributions in research, scholarship, and creative activities.