Customer Communications Specialist

Employer Industry: Commodities and Energy Market Intelligence

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer engagement and satisfaction
• Work with a dynamic team of over 700 experts from diverse backgrounds
• Engage in innovative solutions to tackle market challenges

• Develop and maintain the Crisis Communications Playbook for customer‑facing incidents
• Act as the primary communications responder during crises, drafting and deploying effective communications
• Lead strategy and distribution of communications related to product updates and service changes
• Manage audience segmentation strategies to ensure targeted and relevant messaging
• Administer key communications platforms and define performance measurement KPIs

• Minimum of 3 years of experience in Customer Communications, Product Marketing, or PR, preferably in B2B SaaS, Fin Tech, or Energy/Commodities/Logistics
• Proven experience managing communications during significant corporate or service crises
• Exceptional written and verbal communication skills with a strong command of the English language
• Excellent organizational skills with the ability to manage multiple complex communication work streams
• Proven experience with at least two communications platforms such as Hub Spot, Customer.io, or Intercom

• Understanding of the commodities markets to ensure sensitive and relevant communications
• Experience using CRM data (e.g., Salesforce) and analytics to inform communication strategies

#Commodities Market #Customer Communications #Crisis Management #B2BSaaS #Career Growth

"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."