Membership Retention Agent

Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico, and Texas in order to renew those memberships.

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico, and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more)

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.