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Channel Sales Support & Operations Specialist | Maternity Cover

Job in Cork - Ireland
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Company: StorageCraft Technology
Full Time position
Listed on 2019-10-15
Job specializations:
  • Language/Multilingual
    German Speaking, Italian Speaking
  • IT/Tech
    IT Support, Ecommerce
Job Description & How to Apply Below

We are looking for a Partner Sales Support and Operations specialist to join our team on a full-time temporary basis to cover a perios of maternity leave. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is a highly motivated individual with a basic knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operation.

Key Skills Required:

  • Good customer care skills
  • Good written and verbal English (2nd language, French or German an advantage)
  • Accuracy and attention to detail
  • Good organizational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as part of a team
  • Good administrative skills
  • Quick to learn
  • Proactivity
  • Duties and responsibilities;

  • Sales Support Desk
  • Manage inbound requests to channel support alias and route through to relevant person who can help:
  • If in a foreign language work with one of the team who speaks the language to interpret and action.
  • Collate and produce a list of the most common question and answers and create a FAQ section on partner site. 
  • Produce "How to' webinars, guide and video clips
  • Support partners with 1st level support on web store and Partner Portal access.
  • Support the sales team with relevant reporting requests.
  • Provides troubleshooting assistance for customer orders and relevant problems as required
  • Suggest sales process improvements
  • Develop and monitor performance indicators
  • Reporting:
  • Produce individual monthly distributor status reports, including: Number of traded partners.Net new partners.Traded partners by LOB.Target to rebate if relevantAny other individual KPI's agreed.
  • Produce a monthly report for:Partner program status report by country and broadcast to distribution.New partner registrations and monitor POS reports for trail key activation and revenue progress.Line of business trend report
  • SalesForce :Opportunities with overdue close datesOpportunities older than 90 daysNew deal registrationsCollate and send out leads status per territory
  • Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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