Life Insurance and Annuities Call Center Support

Job Description Principal Responsibilities

• Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our insurance clients.
• Support special campaigns as needed, or if requested by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

• High School diploma is required (the diploma will be requested during background check)
• 1-2 years of Life Insurance and Annuities experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations
• Call center experience is required (this is a call center position)
• Excellent oral & written communication skills
• Superior telephone etiquette, attendance and passion to stay consistent to phone metrics are required
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements
• Strong math and analytical skills

• This position is fully remote within the United States only
• Home base, remote - laptop, docking station, monitors, headset will be provided
• Schedule:
  
  Monday - Friday, core business hours are 9:00am to 7:00pm EST
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status or any other basis prohibited by law.

We participate in E-Verify. In addition to the required posters, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster, and any state or locality specific applicant posters. Postings are available in English and Spanish where required.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ().

Please note:

DXC will respond only to requests for accommodations due to a disability.