IT Systems

IT Systems Support 3

Protingent Staffing has an exciting contract IT Systems Support 3 with our client located in Corvallis, OR.

Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software.

This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Loads appropriate software packages such as operating systems, networking components and office applications
• Assists in the customization and adaptation of existing programs to meet user requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities.
• Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.
• This position serves as an escalation point for more complicated support requests.
• Assists with coverage of the support desk as needed.
• This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion.

• Education/Certification:
  
  A minimum of a 4‑year degree in an IT related field is required.
• Alternatively, candidates with a 2‑year degree plus an additional 4 years (10 total) of applicable full‑time work experience, or no degree and an additional 6 years (12 total) of applicable full‑time work experience may be considered in lieu of the minimum degree.
• Experience:
  
  A minimum of 6 years of full‑time, highly applicable working experience is required with a 4‑year degree.
• Knowledge of the following topics is preferred:
  • Windows client support 7/10/LTSB/LTSC/SAC
    * One or more Windows OS required
  • 802.3 wireless networks
  • Understanding of layer 2 switching
  • Two factor VPN
  • Windows server 2008/2012/2016/2019
  • Active Directory user administration
  • Exchange user administration
  • Understanding of User Access Control
  • IP telephony – adds/moves/changes/conference systems/media bridge
  • Basic understanding of security principals
  • Phone support – iPhone, Android, UEM, Apple DEP, KNOX
  • Limited support – iMac, Mac Book, iPad
  • Limited support – Unix, Linux
  • Disk imaging products
  • Endpoint backup products
• Industry Requirements:
  Eligible to work under Department of Energy 10 CFR Part 810.

• Job Type: Contract
• Pay Range: $40-$65/hr.
• Location:
  
  Corvallis, OR (Onsite)

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.