Assistant Manager

Overview

We’re looking for leaders to join Starbucks as an Assistant Manager. In this leadership role you’ll empower the team to deliver outstanding business results and customer experiences, owning operational standards, partner engagement, and key performance indicators. You’ll champion our mission and values, translate metrics into actions, and confidently manage people and operational priorities.

• Lead shifts focused on commercial results and world‑class customer experience.
• Take ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimize customer experience.
• Observe partner performance, coach, and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, accountable for all operational and partner decisions during the shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at the store level.
• Maintain compliance with health & safety, food safety and security standards.

Working hours may include early mornings, evenings, weekends, nights and holidays.

• Previous experience leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
• Commercial acumen and the ability to translate metrics into actions.
• Strong people management and ability to coach and develop staff.
• Ability to work variable hours including early mornings, evenings, weekends, nights and/or holidays.
• Growth mindset and appetite for advancing in a leadership career.

• 28 days holiday a year, including bank holidays.
• Free drinks and one food item when on shift.
• Bean stock options for all partners.
• Comprehensive training, coffee knowledge and access to Starbucks Global Academy.
• Free bag of coffee each week and a 30% discount on food, beverages and merchandise.
• Discounts with local and national retailers through the Perks at Work platform.
• Life assurance.
• Home Sweet Loan – interest‑free loans repayable over 12 months to help with rent.
• 24/7 Employee Assistance Programme for you and your family.
• Recognition schemes and monetary awards for long service and outstanding customer service.
• Long‑term career opportunities in store and support centre.

All retail store partners begin their careers with an introductory training programme led by in‑store trainers and coaches, immersing them in the Starbucks culture and setting them up for success. Ongoing learning is supported by the Starbucks Global Academy and continuous on‑the‑job training.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.