Service Delivery Team Leader

Lead people. Improve service. Make things work better every day

Manheim Vehicle Services, part of Cox Automotive, supports customers across the automotive sector with high-quality vehicle preparation and remarketing services. We’re growing and our customer base is expandin

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enj

• oy:
  
  Option to buy additional holiday d
• aysYour birthday off every year - p
• aidOne annual Well-Being Day for you to relax and recha
• rgeOne paid Charity Day to give back and support a cause that matters to
• you Opportunities for career progression across the Cox Automotive netw

ole:

This is a front-line leadership role where you’ll take ownership of daily service delivery across key customer accou nts.

You’ll lead a small team, stay close to the operation, and work cross-functionally to ensure vehicles are processed efficiently and to a high standard. Just as importantly, you’ll look for ways to improve how things are done, not just maintain the status quo.

• oing:
  
  Take ownership of daily service delivery, ensuring KPIs and SLAs are consistently met
• y Act as the first point of contact for operational issues, resolving them quickly and effectively
• m Lead, coach and develop your team to deliver strong, consistent perfor
• mance
  
  Work closely with the Operations Manager and wider teams to keep workflows efficient and acc urate
• Identify opportunities to improve processes, productivity and overall site perfor mance
• support customer reviews, manage queries and maintain strong client relation

• ng For Experience in service delivery, operations or logistics enviro nments
  
  Confident leading people in a fast-paced, hands-on s etcual
  
  Strong understanding of KPIs and performance mana
• gement
  
  A calm, solutions-focused approach under pr essure
  
  Clear and effective communication with both colleagues and cus
• tomers
  
  A track record of improving processes or driving efficiencies (even small wins
• count)
  A supportive leadership style that gets the best out of

We’re proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Apply now and drive your career forward with one of the automotive industry’s most trusted names.