Director of Services

Job Responsibilities

As Director of Services, you will maintain and develop service quality, support and develop a team of managers, build strong strategic stakeholder relationships and play a significant role in the broad leadership of all aspects of the charity.

• Be an active, integrated, and cohesive team member of the Senior Management team to fully contribute to strategy development and deliver the organisation's vision.
• Work with the chief executive to provide leadership and direction in the development of a broad range of services and activities.
• Work effectively with internal and external stakeholders.
• Prepare reports, information and analysis for the board of trustees and other planning needs as requested.
• Contribute towards the development and monitoring of budgets for relevant service areas.
• Identify, mitigate and eliminate risks in service delivery.
• Represent the organisation as required.
• Lead on key organisational projects or events, as required.
• Provide leadership, direction and coaching for direct reports to optimise effectiveness and fulfil potential.
• Coordinate the work and monitor workloads of direct reports, undertaking development and performance reviews against key performance indicators.
• Undertake performance management of staff as required.
• Identify appropriate training and development needs for direct reports, assisting in their development.
• Support and provide advice and mentoring to staff to maximise effectiveness.
• Develop and deliver training and presentations for staff, as required.
• Manage and lead relevant service functions within the organisation to deliver against the strategic plan.
• Manage services with a high level of customer focus.
• Drive a high-quality performance culture, responsive to the needs of the charity.
• Embed effective systems and procedures, creating a culture of continuous improvement.
• Proactively manage service contracts within remit ensuring successful delivery, timely reporting and monitoring.
• Ensure compliance with the Information and Advice Quality Programme Standard.
• Ensure services are delivered in line with agreed budgets.
• Ensure appropriate record keeping and data management for effective reporting internally and externally.
• Identify appropriate service contracts and opportunities for the charity.
• Lead the tendering exercise for competitive contracts.
• Ensure service managers/leads maintain effective relationships with appropriate commissioners.
• Maintain and develop effective services within areas of responsibility.
• Identify and source funding for new and established services.
• Collaborate with partners to extend the reach of Age UK service offer.
• Adhere to all relevant policies, including staffing, equality and health and safety.
• Comply with all relevant legislation.
• Undertake appropriate training and personal development as required for the role.
• Participate as a member of the senior management and organisation-wide team.
• Support the work of the chief executive & senior management team in event of sickness, holiday or other exceptional circumstances.
• Portray a positive image of the organisation internally and externally, setting high standards of personal integrity and professionalism.
• Undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

• A degree or tangible evidence of continuous professional development.
• A masters/post graduate degree or directly relevant professional qualification.

• Extensive experience of senior strategic leadership within an organisation.
• A proven track record of leading and inspiring teams to high levels of achievement and innovation.
• Experience of successfully developing new and/or new services.
• Experience of working with trustee boards or other similar governing bodies.
• A detailed working knowledge of care and/or health services.
• A working knowledge of relevant legislation including the political, legal and financial context of a charitable organisation.
• Experience of risk management.
• Experience of fostering relationships with stakeholders including statutory authorities.
• Ability to develop and sustain relationships through leading, influencing and inspiring others.
• The ability to work to quality assurance systems.

Application acceptance subject to the above qualifications and experience.