Technical Support Advisor

Job Description

The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers' technical queries, providing feedback both to the client and other internal departments. Required to learn both our software and hardware products, you will develop an understanding and the ability to analyse issues as reported. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

• Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
• Complete detailed checks of accounts providing accurate feedback direct to clients and also other business areas.
• Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
• Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.
• Supporting other business areas at peak times with phone line coverage.
• In a customer facing role there is an expectation that you generate leads and referrals for wider Radius products and services.

• Strong communicator, equally at ease speaking to external and internal contacts.
• A high attention to detail with strong organisational skills.
• A problem‑solving mentality.
• Self‑motivated, capable of working on own initiative.
• A good understanding of Microsoft Office.

• 25 days holiday + bank holidays
• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level
  1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.