Sr. Field Service Technician II

Sr. Field Service Technician II

Be a part of something bigger! At Luminator Technology Group, we believe we are better together. We always put the customer first, focus on achieving results, strive to be the best, and foster a culture of respect and trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.

Luminator is seeking a Sr. Field Service Technician II to join our team. As a frontline representative of Luminator, you will serve as a subject matter expert in support of the customer requirements and technical specifications, maintain, and repair for all Luminator's products to deliver an exceptional customer service experience. This role will advance the company's technical resources through providing hands‑on technical services where needed as well as training other technicians that will result in the increase of our field's technical abilities.

The position will also be the face for implementation and installation of products across the OEMs that Luminator serves across a few locations. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Location:

St. Cloud, MN. Role requires 50%+ travel and schedule flexibility. The team member will rotate across four sites:
St. Cloud, Crookston, Indiana, and Winnipeg, MB.

Essential Functions:

• Serve as a subject matter expert (SME) and maintain Luminator's hardware and software and handle customer questions about the state of the system.
• Implement and assist with installation of new equipment on site with customers, providing them on‑site training and support.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standards, equipment protocol, and safety guidelines.
• Provide on‑site pre‑start‑up, start‑up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service‑related issues while fostering the customer relationship and working to solve technical problems on site.
• Deal directly and communicate effectively with plant operators, plant management, third‑party vendors, and other Luminator personnel in support of service operations.
• Will advance training content for the Luminator products and systems, supporting technical staff development.
• Develop and provide hands‑on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
• Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure the product(s) are installed to specifications.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all company's filed procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Identify opportunities for process improvement.
• Build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficient manner.

Knowledge:

• Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including…