Security Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis. Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.

Respond to all dispatch/security service calls and overhead emergency code calls. Checks grounds and areas for cleanliness and safety. Performs parking lot patrols and enforces Mercyhealth parking policy. Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment through initiating a work order. Assists with completion of fire drills or other drills as requested.

Writes clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients. Orient and train security staff at respective sites of responsibility as needed and complete training documents. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.)

as applicable. Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity.

Duties pertinent to site specific requirements will be assigned. Ensure the safety of all during takeoff and landings of Med Flights. Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.

• High school diploma or equivalent required.
• Healthcare security experience preferred.
• Bilingual skills are preferred.
• Minimum of 2 years’ experience with police, security, or military background.
• Successful completion of all department required training such as Level3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires; must maintain this proficiency on an annual basis.
• or Completed 30 credit hours toward obtaining a degree.
• or One year with Mercyhealth security.

• Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date.
• Maintain a valid driver’s license and proof of vehicle insurance.
• Have and maintain an acceptable driving record per Mercyhealth’s HR‑01 Fleet Safety Policy.

Basic computer skills preferred;
Word/Outlook/Excel. Able to interact with customers and communicate clearly. Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service.

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

This job has no supervisory responsibilities.

$18.28 - $27.42

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well‑being Programs
• Employee Discounts
• On‑Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities