T2 Technical Support

We are seeking a Tier 2 NOC Generalist with strong networking experience to join our team, supporting a nationwide customer base. This position blends Tier 2 support with hands‑on involvement in IT infrastructure projects, with an emphasis on LAN/WAN design, network troubleshooting, and firewall configuration. The ideal candidate will bring a deep understanding of networking technologies and protocols, alongside systems engineering expertise in virtualization, desktop/server support, and Microsoft platforms.

• Provide Tier 2 support for networking equipment (routers, switches, firewalls), virtualization platforms, servers, and desktops
• Remediate client tickets, adhering to defined processes and service‑level expectations
• Perform server support, maintenance, and troubleshooting tasks
• Collaborate with project management on IT projects, including network infrastructure deployments, firewall/VPN rollouts, system migrations, and upgrades
• Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved
• Maintain accountability for client issues through resolution, including proper escalation or hand‑off when necessary
• Ensure client satisfaction through prompt and professional service
• Participate in travel assignments to support customer projects as needed

• Strong experience managing routers, switches, firewalls, VPNs, and wireless technologies
• Hands‑on experience with Cisco, Sonic Wall, Watch Guard, and Meraki
• Strong understanding of TCP/IP, VLANs, subnetting, NAT, and routing protocols
• Minimum 5 years of hands‑on IT support and engineering experience in an MSP or similar environment High‑level experience with
• Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services
• Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP
• Understanding of IT security concepts, including NTFS file security and share permissions
• Experience with Microsoft Office, Office 365, and related business productivity tools
• Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, Rack Space)
• Experience with internet carrier technologies such as DSL and PRI
• Hands‑on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component‑level repair of servers, workstations, printers, and business peripherals
• Exceptional customer service orientation and communication skills
• Strong documentation, time management, and organizational skills
• Certifications such as CCNA, CompTIA Network+, or equivalent networking credentials are strongly preferred

• Experience working in an MSP environment is a plus
• Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance