Data Reporting Analyst - Production Support Engineer

Job Description

Support business-critical BI platforms, drive sales and channel performance reporting, and provide high-quality technical support across global teams.

• Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
• Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
• Experience querying data sources to investigate, validate, and explain data to business users
• Experience working with BI platforms and tools such as Tableau, Thought Spot, Business Objects, or equivalent
• Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
• Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
• Bachelor's degree or equivalent experience required

• Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
• Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
• Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
• Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
• Experience collaborating with engineering and product teams to escalates, document, and track resolution of platform issues

Salary Range: $70,000-$130,000 per year