UX Researcher

Location:

Hybrid onsite schedule in Cupertino, CA

Schedule:

40 hours

Duration: 12 months

Pay: $45-$48.51 DOE

The Planet Group is looking for a UX Researcher to join our well-known Fortune 500 client on a 12-month contract, working a hybrid onsite schedule in Cupertino, CA.

• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Design, or equivalent practical experience.
• Experience with qualitative research and moderating (e.g., IDIs, focus groups, round tables).
• Familiarity with synthesizing qualitative data into actionable insights.
• 2 to 4 years of professional experience in UX research, qualitative research, human-computer interaction, or a related field.
• Solid foundation in established qualitative research methods, including usability testing, user interviews, and observational research.
• Ability to assist in translating complex user behaviors into clear, intuitive stories that inform and inspire business decisions.
• Comfortable working in ambiguous environments and bringing structure to open-ended user experience problems alongside a team.
• Strong organizational and time management skills, with the ability to support multiple projects and adapt to changing priorities.
• Excellent communication skills, with the confidence to co-present findings to a range of audiences in person and via email.
• Experience with usability testing tools (such as User Testing, User Zoom, Figma, or similar platforms) is highly preferred.
• Experience supporting worldwide programs involving multiple countries and languages.
• Prior experience in the broader technology sector or retail research is highly desirable.

As a UX Researcher, you will support the Customer Insights team by diving into custom projects leveraging qualitative research methods and usability testing. You will be joining a small but mighty, fast‑paced team dedicated to delivering actionable insights that help the business move forward.

• Conducting Research:
  Supporting the planning and execution of qualitative research studies, including usability testing, user interviews, and contextual inquiries.
• Analyzing Feedback:
  Assisting in the evaluation of user behaviors, open‑ended feedback, and qualitative data to understand user needs and pain points.
• Synthesizing Insights:
  Collaborating with senior team members to use multiple inputs and business context to uncover meaningful behavioral trends and user journeys.
• Storytelling:
  Contributing to the transformation of complex qualitative data into timely, compelling stories that inform and inspire leadership and frontline teams.
• Tailoring Communications:
  Helping to craft research approaches and create intuitive communications tailored to diverse audiences.
• Creating and Delivering Presentations:
  Supporting the preparation and sharing of insights and actionable recommendations via email, in‑person meetings, and formal presentations.
• Experience with Keynote highly preferred.