Assistant Store Manager

Overview

At Acima
, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We are a leader in the Lease-To-Own space with over 30,000+ retail partners and a commitment to innovation, integrity, and customer satisfaction.

The Assistant Manager reports to the Store Manager and assists with account management and sales activities while delivering excellent customer service. The role collaborates with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima credit customers. The Assistant Store Manager reviews lease applications, promotes Acima s leasing benefits, and drives conversions. This position is based in one of our retail partner store locations.

The Assistant Store Manager is paid hourly in accordance with Acima s payroll procedures. The role may be eligible for various bonus and/or incentive programs as defined by the applicable plan and state/local law, if eligible. Compensation: $14.45 - $16.49 per hour, plus potential bonuses (based on performance).

• Sales/Account Management
• Driving customer growth through channels such as web, partner stores, and walk-ins
• Listening to and fulfilling customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payment terms, benefits, the application process, and the end-to-end application process
• Closing the sales cycle by converting applications including in-store and web orders
• Collaborating with Acima partner stores in all operational aspects
• Reporting to and communicating with the Store Manager about store and coworker activities and performance

• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly addressing and resolving customer issues to maintain satisfaction and service quality
• Cultivating a positive work environment to support coworker retention

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Familiarity with rental or leasing industry practices is a plus
• Organized with good time-management and multitasking abilities
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

• Benefits including medical, dental, vision, life insurance, disability, HSAs, 401(k) with company match, PTO, and more
• Award-winning culture
• Career growth opportunities
• Weekly pay
• Discounts from Acima partners

Expected Hours of Work: This is a full-time position. The days and hours are Monday through Sunday and will include evenings and weekends.

Physical Demands: The role requires talking and listening to customers and coworkers; the position is active and may require standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time.

Equal Opportunity statement:
Acima is an equal opportunity employer committed to non-discriminatory employment decisions in accordance with applicable law.