Configuration Specialist \u007C Technical Configuration Specialist \u007CLoyalty Operations

Job Description

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting‑edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real‑time market intelligence via mobile applications, such as Gas Buddy.

We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Responsible for developing, executing, and managing targeted loyalty promotions. Will have advanced domain knowledge and provide alternative solutions to internal and external stakeholders. You will work closely with marketing and customer service teams to help develop offers that appeal to our customers and support adjustments to improve results. This position provides an excellent opportunity to gain hands‑on experience in customer engagement strategies while contributing to the growth and success of our customers’ loyalty initiatives.

• Data Collection and Analysis:
  Produce accurate reports by collecting data from multiple standard sources and inputting it into defined formats.
• Document Management:
  Create, organize, and maintain complex files containing processes and procedures for internal and external use.
• Resolving Customer Issues:
  Respond to advanced issue escalations in a timely and appropriate manner and provide managerial approvals as required.
• Customer Service:
  Perform a range of customer service activities, including implementing loyalty promotions and handling complex or non‑standard customer cases and inquiries.
• Quality Assurance:
  Plan and coordinate product and process testing and inspections, implement corrective or continuous improvement actions, and review the work of junior employees to ensure quality.
• Technical Troubleshooting:
  Support technical troubleshooting by assisting with the identification, analysis, and resolution of technical issues related to equipment and experiments.
• Testing:
  Develop and maintain testing standards and procedures under the guidance of professional colleagues.
• Personal Capability Building:
  Continuously develop capabilities through training, coaching, and assessment activities, while maintaining knowledge of relevant technology, regulations, and industry best practices.

• Computer
  
  Skills:
  
  Effectively use standard office equipment and software to support business processes, working independently and providing technical guidance as needed.
• Verbal Communication:
  Clearly and effectively communicate ideas, requests, plans, and policies verbally, working independently and providing technical guidance when appropriate.
• Planning and Organizing:
  Plan, organize, prioritize, and oversee activities to efficiently meet objectives with minimal supervision.
• Numerical
  
  Skills:
  
  Apply numerical concepts and mathematical operations to analyze reports and data, working independently and providing guidance as needed.
• Data Control:
  Acquire, organize, protect, and process data to support business objectives while working independently and providing technical guidance.
• Analyze Alternatives and Recommend Solutions:
  Evaluate potential solutions and develop recommendations based on benefits, costs, and overall value to key stakeholders, with minimal supervision.
• Customer System Operation:
  Understand and operate customer management systems effectively, working independently and providing technical guidance.
• In-Depth Questioning:
  Use probing, insightful questioning to explore complex topics, uncover client needs, and support informed decision‑making.
• Leverage Digital Communications with Customers:
  Use digital communication channels (email, chat, text, social media) effectively to create positive customer experiences and reinforce best practices.
• Writing
  
  Skills:
  
  Communicate ideas, requests, plans, and policies clearly and effectively in writing, working independently and providing technical guidance…