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Technical Support HelpDesk/Support

Strategic ITFM & TBM Customer Success Lead

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: IBM
Full Time position
Listed on 2026-04-29
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
IBM seeks a Customer Success Manager in Dallas, Texas to act as a trusted advisor for customers using IBM Apptio. You will manage customer portfolios to ensure successful product adoption, align strategies, and deliver measurable business outcomes. Ideal candidates possess strong technical acumen, proven customer relationship management skills, and familiarity with ITFM and TBM frameworks. This role involves collaboration across teams to optimize customer experiences.

A background in SaaS or enterprise software is preferred.
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