Security Operation Center Monitor Behavioral Health

Job Description - Security Operation Center Monitor Behavioral Health (929997)

Works under general supervision to provide continuous monitoring and reporting of security-related systems within the Texas Behavioral Health Center's Security Operations Center (SOC). Monitors closed‑circuit television (CCTV), electronic access control alarms, duress/panic alarms, and other security system alerts. Communicates observed security events to the University Police Communications Center and supports the safety and security of forensic and civil hospital environments through accurate documentation, alert notification, and adherence to established protocols.

• Monitor CCTV systems covering exterior areas, entrances/exits, hallways, and other designated security‑only locations within the Texas Behavioral Health Center.
• Observe and identify potential security issues, suspicious activity, or safety concerns and notify the University Police Communications Center for appropriate response.
• Monitor electronic access control alarms (door forced/held alarms, unauthorized attempts, system troubles) and escalates findings per University Police departmental procedures.
• Monitor and respond to duress/panic alarm activations by ensuring timely communication to the University Police Communications Center.
• Maintain detailed and accurate documentation of all observed incidents, alarms, system notifications, and communications.
• Perform basic system checks and report malfunctioning cameras, offline devices, alarm anomalies, or recording issues to Electronic Security personnel.
• Support the University Police Communications Center by providing real‑time camera observations during unfolding security situations or officer‑initiated requests.
• Retrieve video clips or assist personnel in identifying camera locations and timestamps for investigative purposes, following chain‑of‑custody and data‑access protocols.
• Coordinate with on‑site contract security officers by relaying observed activity and supporting facility access management when requested.
• Ensure compliance with privacy, confidentiality, and hospital security practices.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 1 year of experience in security, monitoring, dispatching, or related public safety role.
• Experience in a hospital, behavioral health, or control‑room environment is beneficial.

• PPO medical plan, day one at no cost for full‑time employee‑only coverage.
• Paid Time Off, day one.
• Retirement Programs through the Teacher Retirement System of Texas (TRS).
• Paid Parental Leave Benefit.
• Wellness programs.
• Tuition Reimbursement.
• Public Service Loan Forgiveness (PSLF) Qualified Employer.

This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. The ability to maintain the security or integrity of critical infrastructure is a minimum qualification for this position.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. The University prohibits unlawful discrimination, including harassment, on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, citizenship, veteran status, or other protected classes.