HVAC Technical Support Coordinator

Summary

The Technical Support Specialist is the primary contact between Belimo and our customers regarding advanced technical questions, quotes, and application support (focuses on HVAC performance devices). In addition, this position will work closely with the Quality department for knowledge transfer and 2nd level customer support.

• Utilize application knowledge of HVAC systems and controls to answer advanced technical support questions.
• Understand and explain complex HVAC technical applications and issues.
• Apply the above understanding to the non-standard Belimo product offering (i.e. HVAC performance devices).
• Perform training for all technical support on advanced topics such as HVAC device networking, product setup, application considerations, debugging, programming, etc.
• Demonstrate a broad level of competency and product application expertise for all HVAC performance devices.
• Support customers with technical questions regarding advanced Belimo product. These can include: selection, troubleshooting, wiring, programming, connectivity, and data analysis.
• Process formal quotations and provide supporting technical documentation to customers.
• Monitor and execute on information contained in the technical support communication mailboxes.
• Receive direct technical correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• May require data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Process return material authorizations on specific products, credits/debits, and answering customer questions.
• May need to process expedite requests (red orders or overnight shipments).

• Bachelor’s Degree in a technical discipline or an applicable business program certification.
• At least 3 years of experience supporting an advanced technical product, preferably an electro-mechanical device.
• A background in supporting manufacturing processes or technical products is required.
• HVAC background or demonstrated working knowledge of HVAC systems.
• Demonstrated knowledge and application expertise in at least one Belimo valve product classification.
• Experience with SAP Enterprise Resource Management system required.
• Proficient typing skills with high level of accuracy.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing.
• Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

Belimo is the global market leader in the development, production, and marketing of field devices for the energy‑efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The annual salary for this position ranges from $75,000 - $85,000 with a target performance bonus of 10% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job‑related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits.

Belimo is proud to be an equal opportunity employer. #We Are Belimo

This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT.

Recruiter Katherine Smallhorn