Lead Water Restoration Technician

Location:
Eastern Connecticut
Job Type: Full-Time

Resto Pros, one of the fastest-growing restoration companies in the U.S., is excited to expand into Southern New England. This is a fantastic opportunity to join a high-growth team from the ground up and build a long-term career with a top-tier organization.

We specialize in delivering immediate, high-quality service to residential and commercial clients facing water damage and other property‑related emergencies. Our success is built on core values:
respect, trust, integrity, and a relentless focus on customer service
. Resto Pros of Southern New England is known for delivering a true “white glove” experience to homeowners and businesses affected by water, mold, smoke, or fire damage.

The Lead Water Restoration Technician is responsible for executing high‑quality water mitigation services while leading field operations and maintaining excellent communication with customers, insurance representatives, and team members. This is a hands‑on, field‑based position that requires technical expertise, leadership, and a strong customer‑first mindset. The ideal candidate brings a background in restoration, construction, and mitigation and thrives in a fast‑paced, service‑driven environment.

• Provide exceptional, empathetic customer service throughout the mitigation process
• Conduct on‑site assessments and communicate with homeowners, property managers, and adjusters
• Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects
• Perform water mitigation and restoration services according to industry standards and Resto Pros protocols
• Create accurate moisture maps, drying logs, and job documentation using industry‑specific software
• Write and review estimates using estimating software (Xactimate experience preferred)
• Oversee jobsite cleanliness and safety from start to finish
• Maintain daily job schedules, equipment logs, and documentation
• Supervise, mentor, and develop junior technicians as the team scales
• Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained
• Perform regular inspections to ensure quality and compliance with IICRC standards

• 1–2+ years of water mitigation or restoration experience (Required)
• 1+ years of general construction, demolition, or related experience (Preferred)
• Experience with mold, fire, or smoke remediation (Preferred)
• Proficient with job management software, drying logs, and documentation tools
• Xactimate estimating experience is a major plus
• Strong attention to detail and ability to manage multiple priorities
• Positive attitude, professional demeanor, and a high level of reliability
• Able to work independently and communicate effectively with ownership and team
• Valid driver’s license with a clean driving record
• Must pass background check and driving record screening
• Reliable transportation to and from job sites

• Regularly lift 50 lbs. (up to 100 lbs. with assistance)
• Work on ladders and in elevated or confined spaces (e.g., attics, crawl spaces)
• Ability to sit, stand, bend, walk, and perform physical labor for prolonged periods
• Comfortable with repetitive tasks involving pushing, pulling, lifting, and carrying
• Pay Range: $21.00 – $32.00/hour (based on experience and certifications)
• Paid Time Off & Vacation
• Company‑issued technology
• Bonus opportunities
• 401(k) plan
• Professional development and certification assistance
• Potential for advancement in a growing organization
• Job Type: Full‑time
• Work Location: On‑site/in‑person
• Relocation
  
  Required:
  
  Yes, must be located in or willing to relocate to Eastern Connecticut