Business Development Manager

Backer Hotwatt, Inc., established in 1952, is a leader in manufacturing electrical components that solve complex thermal problems. The most important companies in the medical device, semiconductor, test & measurement and HVAV industries rely on Backer Hotwatt for our outstanding quality and customer driven culture.

The Business Development Manager serves as a key customer-facing role responsible for managing inbound inquiries, developing new business opportunities, and supporting existing OEM accounts. This position blends customer service, technical sales, and account management, while also incorporating select sales leadership responsibilities such as pipeline oversight and mentoring support.

• Manage inbound inquiries via email and phone, qualifying opportunities and identifying customer needs
• Prepare and deliver accurate quotes in a timely manner
• Actively develop and grow OEM and industrial accounts through relationship building and follow-up
• Identify new business opportunities and support outbound prospecting efforts
• Maintain ownership of the sales cycle from initial inquiry through order placement
• Represent the company during trade shows (2 per year)

• Serve as the primary point of contact for key accounts
• Manage customer expectations, timelines, and communication throughout the order process
• Maintain accurate and up-to-date customer records in CRM systems
• Ensure high levels of customer satisfaction and retention

• Work closely with engineering, production/planning, and shipping to ensure accurate execution of orders
• Participate in production and planning meetings to align customer needs with operational capabilities
• Communicate customer requirements clearly to internal teams
• Track and manage sales pipeline, including lead distribution and follow-up accountability
• Ensure all inquiries are acknowledged within 2–3 hours
• Assist in prioritizing and distributing incoming leads across the team
• Provide guidance or informal mentorship to junior team members or customer service staff
• Support continuous improvement of sales processes, response times, and customer experience
• Collaborate with leadership on territory planning, account strategy, and revenue growth initiatives

• Associate’s degree or equivalent experience
• Minimum 2+ years of experience in customer service, inside sales, or industrial sales
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• 25% Travel

• Experience in industrial, manufacturing, or OEM sales environments
• Familiarity with CRM systems (Hub Spot preferred)
• Technical aptitude or experience working with engineered products

Backer Hotwatt, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.