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Customer Experience Analyst

Job in Darien - Fairfield County - CT Connecticut - USA
Full Time position
Listed on 2020-02-10
Salary 42 USD Hourly USD 42 HOUR
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Retail Customer Service, Web Support
Job Description & How to Apply Below
Mon-Fri: 9am-5pm Mon-Fri: 12pm-8pm Sat/Sun: 10am-6pm
Customer Experience Analyst needs 3-5 years of experience in a customer experience, sales or community development role
Customer Experience Analyst requires:
 Shopify Plus ecommerce platform experience
 Astute platform experience or experience with other customer service software packages
 Strong people skills – you are friendly, empathetic, a good listener, and you’re invigorated by constant personal interaction
 Clear communicator through all types of communication channels
 Problem-solver who understands how to work with all types of customer personalities Intuitive and possess a high processing speed
 Detail-oriented and highly organized
 Can prioritize and manage multiple tasks simultaneously Has a “can-do” attitude
 Evening and weekend working availability

Customer Experience Analyst duties:
 customer’s first point-of-contact with our brand, engaging with them on email, social media, live chat, and phone calls to uncover their needs, with an eye towards improving the overall online consumer journey.
 work independently to answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products, and work with the larger team to make suggestions on how to solve issues with our online customer journey.
Position Requirements
Bachelor,   3 to 4 Years work experience
customer service, customer service manager, customer service analyst
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Global Channel Managment Inc.
Contact Phone: 6784026444
Preferred method of contact: Email with CV via Application Box below.
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