Global Service Desk Leader — AI-Driven ServiceNow
Job in
Davidson, Mecklenburg County, North Carolina, 28036, USA
Listed on 2026-05-18
Listing for:
Ingersoll Rand
Full Time
position Listed on 2026-05-18
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Ingersoll Rand is seeking a Global Service Desk Experience Manager to lead the end-to-end IT Service Desk experience for over 25,000 employees across 400+ global locations. The role focuses on improving the support experience through leadership, analytics, and application of AI and automation. Responsibilities include managing resources, ensuring high-quality service delivery, and optimizing the Service Now platform. The position requires a bachelor's degree and significant experience in IT Service Management and vendor management, plus strong leadership and analytical skills.
This role is fully onsite in Davidson, NC.
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