Customer Support Representative – Decorah

Description

Our Customer Support department is growing and we are adding a full-time Customer Support Representative to join our team! If you have exceptional customer service skills, like helping others, and have strong computer skills then this might be the job for you!

This position receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions using a computer and specific bank software. Responsibilities also include incoming customer service calls relating to debit card, internet banking, and other miscellaneous customer inquiries.

Decorah Bank & Trust offers an excellent benefits package including medical, dental, life insurance, short-term and long-term disability insurance, generous paid time off, holiday pay, and a fantastic retirement plan (401k and Employee Stock Ownership Plan (ESOP)).

• Helps customers with various services such as check cashing, deposits, loan payments, change orders in a prompt, accurate and efficient manner.
• Understands, explains and sells other products such as Personal money orders, savings bond redemption, internet banking, and other services the bank offers.
• Actively listens to customers to recognize needs and opportunities to refer to other departments for maximum customer service.
• Answers incoming customer support calls. Works with walk in customers as needed. Responds to customer emails, online banking messages and chat.
• Admits customers to safe deposit vault.
• Helps maintain adequate cash supply by ordering money and verifying cash, balances coin machine and cash vault.
• Balances teller drawer and assures that cash and coin supply is kept under the maximum levels.
• Assist in other areas of the bank, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) or 3-6 months related experience.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.

The employee frequently is required to stand. The employee is occasionally required to walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to work on the computer for extended periods of time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Exposed to potentially hazardous condition - robbery. Receives detailed instructions and procedures to be followed to minimize the risk. Length of working day may be unpredictable.

Computer skills:
Teller platform, MS Outlook, web browser

Excellent customer service skill

Abilities to meet deadlines