Regional Client Services Manager - Northeast

Regional Client Services Manager - Northeast

Delaware, USA

Posted Thursday, June 4, 2026 at 5:00 AM

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.

Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.

As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.

With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.

Agility. Teamwork. Integrity. Service

This position is responsible for all regional office administration and management. This includes (but is not limited to) staff support, office management, performance management processes, team communications, onboarding, Dayforce Administration, and retention of all current regional employees. This Manager would support and manage all staff reporting into the offices in which they support.

Supervises, coordinates, and guides the activities and operations of local and remote Billers, Schedulers, Service Representatives, and other Office Support Staff in various roles. Organizes each assigned region/department to help run more smoothly as a cohesive team. Establishes and implements more efficient processes and procedures within teams and for individual team members. Goes above and beyond to drive unparalleled performance and unequivocal commitment to ATIS' Vision, Mission, and Values.

The Regional Office Manager will report directly to the Chief Operating Officer-US Inspections. This role will work with other ATIS Managers and Human Resources on a regular basis.

• Supervises and advises local and remote team members to ensure they are providing timely and accurate service.
• Works with direct reports and leadership to establish departmental and individual goals/KPIs.
• Advises and guides assigned teams and individual team members to help reach and maintain KPIs.
• Helps each team member to understand his/her role within the team, so they can all reach team goals more quickly and efficiently.
• Conducts regular one-on-one meetings and performance reviews with all direct reports.
• Distributes workloads, organizes, directs, and monitors daily activities of teams.
• Monitors and provides feedback related to phone demeanor, technical accuracy, performance, and conformity to company policies as needed.
• Monitors and analyzes productivity of direct reports/teams and generates reports based on analysis.
• Ensures direct reports are properly utilizing Net Suite Dashboard to track individual and departmental KPIs.
• Answers questions from employees and clients within expertise; redirects to appropriate contact for assistance when needed.
• Recommends corrective services to address customer complaints or performance needs.
• Hires, trains, motivates, and rewards team members.
• Approves/manages timecards in payroll system and communicates payroll and personnel changes/issues with appropriate parties.
• Establishes and maintains thorough knowledge of the Elevator Inspection industry.
• Prepares reports and correspondence as needed/requested.

• Ensures customer satisfaction in region, which is measured by:
  1) customer surveys,
  2) churn, and
  3) new revenue.
• Conducts regular regional meetings at minimum of once per month and provides summary to manager.
• Establishes procedures, prepares and coordinates schedules, and expedites workflows.
• Helps maintain credit and rebills so that they are all done in a timely fashion.
• Helps with billing if any of the Billers fall behind or may be out.
• Maintains and balances the Inspectors monthly production summary spreadsheet.
• Runs month end reports and submits to Finance Director at the end of each month.
• Helps AP with any portals that are not being maintained in a timely fashion.
• Helps AP with any invoices, current or past due, that may need attention.
• Responsible for reviewing/billing key accounts

Other duties as assigned, requested, or needed.

This position operates in a professional office environment with the option for a Hybrid schedule after probationary period.

Minimal travel required. This may include visits to regional offices, required company functions, and visiting potential acquisitions as necessary.

• Bachelor's degree (BA) or equivalent
• Two to four years related experience, or equivalent combination of education and experience
• Strong organizational, problem-solving,…