Item MDM Operations Specialist

Position Summary

The employee is responsible for engaging in Commercialization Change Order (CCO) process design, reviews, and process collaborations with various stakeholders to ensure effective implementation of Change Order on different plants across AC Power, DC Power, and Thermal NA. The employee will collaborate with MAKE-CCO, BUY-CCO, Operations, and IT teams to propose and implement continuous improvement projects as it relates to the CCO process.

This role supports various aspects of plant-to-plant Product Extensions, NPDI, and works cross-functionally to provide operational support to drive excellence throughout Vertiv North America.

• Identify areas of opportunity in current Make/Buy CCO processes and propose solutions, providing detailed analysis of proposal and potential time, money, or rework savings
• Participate in and provide support to teams focusing on system enhancements—identify areas of need for User Acceptance Testing and test scenarios
• Collaborate cross-functionally to drive down item activation turnaround time without impacting data integrity
• Maintain documented process instructions and update timely
• Support Operations in prioritizing high-visibility CCOs to minimize customer impact and promote a Customer-First mindset
• Assist in measuring and reporting group KPIs, ensuring accuracy in reporting by gathering, scrubbing, and manipulating data to generate reporting models
• Support Product Extensions and NPDI projects with a focus on item extension, activation, and BOM completeness/readiness

• Understand and provide subject matter expertise on process improvement strategies, impacts, and outcomes
• Justify process improvement proposals with data—money, time, and rework
• Speak to the fine details of system enhancements and use solid system understanding to suggest necessary test scenarios
• Target a reduction in CCO turnaround time by identifying areas for automation, reducing number of manual touchpoints, and reducing variables driven by cross-functional teams (e.g., time to quote, routing setup, cost confirmation)
• Ensure CCO documentation stays up-to-date to serve as a reference for cross-functional teams
• Communicate high-priority CCOs with Make/Buy CCO teams and follow CCOs through to implementation/item activation
• Analyze current reporting structures and minimize repetitive reporting
• As processes develop, identify new KPIs for measuring and ensure accuracy in reporting on KPIs/escalations
• Utilize Item Workbench to support Product Extensions and ensure correct item setup

• Intermediate MS Excel knowledge
• Intermediate MS PowerPoint knowledge
• Strong written and communication skills
• Experience using an ERP system
• Basic knowledge and experience on Bill of Materials management and item creation on ERP systems, product development, production methods, product lifecycle, and stage gate process
• Knowledgeable in Oracle Product Development Module and Oracle E-business Suite, or other Oracle-based configuration tools
• Strong background in system enhancements and improvements
• Knowledge and experience in using Power BI

Bachelor’s Degree in Business or Engineering, or equivalent work experience.

• No special physical requirements

10%

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by emailing  This role is only for individuals who are legally authorized to work in the United States.

Sponsorship will not be provided.