Delivery Manager

Delivery Manager

Experience:

12 Years+

Location:

Faridabad / Noida

Essential Responsibilities

Project Delivery & Governance

- Own end-to-end project delivery across initiation, planning, execution, monitoring, and closure
- Define project scope, objectives, milestones, timelines, dependencies, and success criteria
- Ensure projects are delivered on time, within scope, budget, and quality benchmarks
- Establish and maintain project governance, reporting cadence, and review mechanisms
- Track project KPIs, risks, issues, and dependencies, and proactively drive resolution

Client & Stakeholder Management

- Act as the primary point of contact for BFSI / Insurance clients
- Build strong relationships with senior client stakeholders, including business, IT, and compliance teams
- Drive regular status updates, steering committee meetings, and executive reviews
- Manage expectations and ensure transparency on progress, risks, and mitigation plans

Escalation & Risk Management

- Proactively identify project risks and define mitigation and contingency plans
- Own escalation management, including coordination across internal teams and client stakeholders
- Handle critical situations calmly, ensuring minimal impact to delivery and client confidence
- Ensure compliance with BFSI regulatory, security, and audit requirements

Resource Allocation & Planning

- Plan, allocate, and optimize project resources across multiple work streams
- Work with delivery, engineering, QA, and architecture teams to ensure right skill-to-task alignment
- Manage capacity planning, utilization, onboarding, ramp-up, and transition of resources
- Address skill gaps through training plans or resource augmentation

Delivery Management & Execution

- Lead cross-functional teams including development, QA, Dev Ops, and business analysts
- Ensure adherence to Agile / Waterfall / Hybrid delivery models, as applicable
- Review and approve project plans, estimates, change requests, and delivery commitments
- Ensure quality standards, testing rigor, and release readiness

Must have skillset

- 10+ years of experience in IT Project / Program Management
- Strong experience working with BFSI clients, preferably Insurance
- Proven track record in managing large, complex projects
- Excellent escalation management and problem-solving skills
- Strong experience in resource planning, allocation, and utilization management
- Excellent communication, presentation, and stakeholder management skills
- Experience working in regulated environments with security and compliance considerations

Good to have Skill set

- Insurance business processes such as:
- Policy Administration
- Claims Management
- Underwriting
- Billing & Payments
- Regulatory & Compliance workflows
- Translate business requirements into clear execution plans for technical teams