IT Business Analyst

ERM  is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.

IT Business Analyst

Job Description Role Summary

The  IT Business Analyst  acts as a bridge between business stakeholders and technical teams. They analyze business needs, translate them into IT requirements, and ensure technology solutions deliver measurable value. This role is critical in aligning IT systems with organizational goals and improving efficiency.

Key Responsibilities

Requirements Gathering & Analysis
Collaborate with stakeholders to identify business needs and translate them into functional IT requirements.
Document workflows, processes, and system specifications.
Solution Design & Validation
Work with developers, architects, and vendors to design solutions that meet business objectives.
Conduct gap analysis between current systems and desired outcomes.
Project Support
Support IT project planning, testing, and implementation.
Facilitate workshops, meetings, and presentations to ensure alignment.
Testing & Quality Assurance
Develop test cases and support user acceptance testing (UAT).
Validate that delivered solutions meet agreed requirements.
Continuous Improvement
Identify opportunities to optimize processes and systems.
Provide insights on emerging technologies and industry best practices.

Required Skills & Competencies

5+ years of relevant Experience in IT Business Analyst
Strong analytical and problem-solving skills
Drive, excellent communication and stakeholder management abilities
Proficiency in requirements documentation and modeling (e.g., UML, BPMN)
Familiarity with Agile and Waterfall methodologies

Experience of large digital transformation programs
Knowledge of IT systems, databases, and integration concepts
Ability to translate technical language into business-friendly terms

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or related field
Experience as a Business Analyst in IT projects (typically 3–5 years)
Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA are advantageous

Performance Indicators

Accuracy and clarity of requirements documentation
Stakeholder satisfaction with IT solutions
Reduction in project rework due to well-defined requirements
Timely delivery of IT projects within scope and budget

Reporting Line

Reports to:

IT Project Manager / Head of IT PMO
Works closely with: EA, CS, Developers, QA Analysts, Business Stakeholders, Vendors