Engineer, Field Solutions

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954 and has more than 70 years of operations in the United States. The Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, and operates in over 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture that is inclusive, collaborative, customer‑centric, and socially responsible. We value work‑life balance and flexibility, offering a hybrid office schedule, a casual dress code, and flexible Fridays. Our commitment to employee growth is demonstrated through facilitated courses, certificate programs, and resources for self‑paced learning.

The Field Support Engineer provides technical support to sales teams, channel partners, and end‑users across Brother solutions. This role supports customer engagements by assisting with printer solution design, technical evaluations, and the deployment of mobile thermal printing solutions aligned with customer requirements and business needs. Working closely with sales teams, the engineer helps identify solution fit, supports upsell opportunities, and contributes to successful deal execution across key verticals including Auto , Retail, Public Safety, and Manufacturing.

The engineer serves as a technical resource during field engagements, customer meetings, and trade shows, offering hands‑on expertise with hardware, software, consumables, and accessories.

• Perform technical evaluations during on‑site and remote customer engagements to support the development and deployment of Brother solutions, services, and hardware.
• Support product demonstrations, proof‑of‑concept configurations, and customer testing activities.
• Assist with solution configuration, integration, setup, and troubleshooting for hardware, software, and networked environments.
• Analyze, diagnose, and help resolve network, application, and solution‑related issues to support customer satisfaction.
• Provide technical assistance throughout pre‑sales and post‑sales activities, including implementation guidance and issue escalation.
• Maintain working knowledge of evolving technologies to meet customer and market demands.

• Partner with sales teams to support consultative selling efforts through technical expertise and solution alignment.
• Participate in joint sales calls and customer meetings (on‑site and virtual) with sales representatives and channel partners.
• Support national and strategic accounts by traveling with sales representatives as needed.
• Collaborate with internal stakeholders to support solution‑based selling across Brother’s portfolio.
• Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end‑user accounts.
• Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams.

• Assist with testing and evaluation of new hardware, software, and networking solutions in coordination with Marketing and Product teams.
• Stay informed on industry trends, competitor technologies, and evolving customer use cases within key verticals.
• Gather and communicate customer feedback and field insights to support the Product Life Cycle development process.
• Provide technical training and support to the B2B sales force on new applications, solutions, and product capabilities.
• Help develop and maintain technical documentation and presentations.

• Support trade shows, product previews,…