Senior Director - IT Platform Services

Senior Director of IT Platform Services Job Description Summary

Responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high‑quality technology delivery. Owns Service Now, Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption. Leads a global team and partners with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.

• Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals.
• Champion platform modernization, automation, and Dev Ops/Agile enablement across the organization.
• Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation.
• Lead the global delivery and lifecycle management of Service Now, including ITSM, ITOM, HRSD, and custom applications.
• Drive platform governance, performance, and expansion into new business domains, ensuring alignment with ITIL practices, security, and compliance standards.
• Oversee the enterprise‑wide configuration, standardization, and integration of Jira and the Atlassian ecosystem, establishing governance models, usage standards, and reporting frameworks.
• Partner with product and engineering teams to optimize workflows and delivery velocity.
• Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics; promote shift‑left testing, continuous testing, and test data management practices.
• Own the strategy and implementation of CI/CD pipelines and tool chains (e.g., Jenkins, Git Lab, Azure Dev Ops).
• Drive adoption of Dev Sec Ops  practices and continuous delivery capabilities across engineering teams, ensuring tooling supports secure, scalable, and efficient software delivery pipelines.
• Build and lead a high‑performing global team of platform engineers, architects, and service owners; foster a culture of innovation, accountability, and continuous improvement.
• Manage vendor relationships, budgets, and service delivery metrics.
• Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs.
• Lead change management, training, and communication strategies to drive adoption and value realization.
• Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders.

• Bachelor's degree in a related field or equivalent training/experience.
• Minimum of 12 years of experience in financial services and at least 5 years in previous leadership roles.
• Experience in IT leadership roles, with deep expertise in enterprise platforms, Dev Ops, and agile delivery.
• Proven track record of leading global teams and delivering platform transformation at scale.
• Strong knowledge of Service Now, Jira/Atlassian, CI/CD tools, and enterprise testing practices.
• Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus.
• Exceptional leadership, communication, and stakeholder management skills.

• MBA or equivalent business acumen.
• Service Now Certified Implementation Specialist or Architect.
• Atlassian Certified Jira Administrator.
• SAFe Program Consultant (SPC) or equivalent Agile certification.
• Dev Ops Leader or CI/CD‑related certifications (e.g., Git Lab, Jenkins, Azure Dev Ops).

• Hybrid office environment – three days in the office per week at a hub location.

• The salary range generally falls between $195,000 and $250,000 annually, based on qualifications, experience, geography, and operational needs.
• Position eligible for an annual bonus based on the Company Bonus Plan/Individual Performance.

• Competitive pay
• Bonus for eligible employees

• Pension Plan
• 401k match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten paid holidays per year.
• Wellness Coaching and Reward Dollars through the Be Well Company program.
• Parental Leave – fifteen days of paid parental leave per calendar year for eligible employees with at least one year of service.
• Adoption Assistance
• Employee Assistance Program
• Back‑Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Transamerica is committed to diversity and inclusion, fostering a workplace that reflects a variety of perspectives and backgrounds.