ServiceNow CMDB Configuration Specialist

Title:
Service Now
CMDB Configuration Specialist

Location:
Denver, CO

Required Qualifications

Service Now CMDB Expertise: Demonstrated experience managing a Service Now CMDB, including Data Manager, Attestation, and CMDB Health.

Integration

Experience:

Hands-on experience with Service Now Integration Hub, data streams, ETL processes, and third-party data sources.

Asset & CI Alignment: Strong understanding of the relationship between asset records and their corresponding Configuration Items.

Framework Knowledge: Solid knowledge of ITIL v4 practices, particularly Service Configuration Management and Asset Management.

Education: Bachelor's degree in information technology, Computer Science, Business Administration, or related field, or equivalent professional experience.

Preferred Qualifications

Certifications: ITIL v4 Foundation;
Service Now Certified Implementation Specialist (CIS) in Hardware Asset Management (HAM) or Discovery.

Advanced Platform Knowledge:

Experience with Service Now HAM Professional and advanced CSDM implementations.

Scale: Proven experience managing large-scale hardware environments with 10,000+ Configuration Items.

Analytics: Proficiency with Service Now Performance Analytics, Power BI, or advanced Excel for reporting and analysis.

Compliance: Familiarity with regulatory and compliance frameworks such as SOX, HIPAA, or NIST as they relate to asset and configuration management