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QA - Credit Card Process

Job in Denver - Denver County - CO Colorado - USA
Company: GTT, LLC
Contract position
Listed on 2021-03-26
Job specializations:
  • Quality Control
Job Description & How to Apply Below
QA - Credit Card Process


Core Responsibilities


Manage the oversight of credit card quality assurance and testing activities including:
Engage in effective communication with our credit card partner and external vendors
Manage individual testing requirements in compliance with consumer regulations
Oversee call monitoring and mystery shopping activities and assessments
Assist with ad hoc projects – audit & exam support



Job Requirements:


Ensures adherence to set quality standards
Provides leadership and direction to less experienced staff
Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
Identifies opportunities for process improvements to advance service quality and/or streamline functions
Recommends and implements department training needs
Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
Coordinates quality control and/or compliance activities
Creates manuals, reports and documents and make updates as needed
Participates in special projects and performs additional duties as assigned
Develops, recommends, facilitates and/or coordinates Employee training
Monitors Employee and/or division performance to ensure compliance with department and/or company standards
Contributes to a positive, ethical and respectful working environment and communicates openly with others
Models company culture internally and externally
Participates in meetings and coaching sessions
Keeps staff informed of any procedural changes or enhancements
Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities



Experience:


Bachelors degree or progressive work experience in addition to experience below
5+ years related experience required
Excellent written and verbal communication skills
Proven time management and organizational skills
Strong computer skills
Must be able to work flexible hours, including possible evenings and weekends
Proven problem solving skills
Excellent interpersonal skills
Proven ability to work as an active participant in a team as well as independently
Experience in a unpredictable and fast pace environment
Proven ability to be detail oriented
Strong leadership skills



Must Have:


Credit Card product knowledge (5 years)
Ability to build strong collaborative business relationships
Demonstrated success working with internal and external partners
Quality Assurance & testing experience in a financial services environment (5 years)
Strong communication and decision making capabilities
Position Requirements
Less than 1 Year work experience
 
 
 
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