Service Operations Coordinator. LilyLifestyle

Service Controller

£28k-£35k

Company based near Derby

Job Title

Service Controller

Department

Service & Maintenance

Reporting To

Operations Manager

Location

Office-based Derbyshire

The Service Controller is responsible for the coordination, control, and administration of all service activity
, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing.

This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities.

The role is focused on operational control
, not management or sales.

• Manage and maintain engineer diaries
• Schedule Planned Preventative Maintenance (PPM) visits
• Coordinate reactive service calls and breakdowns
• Allocate work efficiently to maximise engineer utilisation
• Adjust schedules in real time based on operational requirements

• Ensure all PPM contracts are scheduled and delivered on time
• Monitor upcoming, due, and overdue service visits
• Maintain service compliance with contractual obligations

• All service activity is managed through Joblogic.
• Create, update, and close all service jobs within the system
• Ensure all job information is accurate and up to date
• Track job progress from booking through to completion

Non-negotiable requirement:
No service activity is to be managed outside of the system.

• Ensure all engineer reports are received and recorded
• Verify all jobs are complete and properly documented
• Prepare completed jobs for invoicing
• Maintain accurate service records and documentation

• Book and confirm service appointments
• Provide updates to customers where required
• Act as the primary point of contact for service enquiries
• Maintain professional and responsive communication at all times

• Record engineer-identified repair or upgrade opportunities
• Pass all opportunities to the Service Sales function
• Track progress through to scheduling where approved

This role does NOT include:

• Managing engineer performance (Operations Manager responsibility)
• Sales, quoting, or upselling (Service Sales responsibility)
• Department strategy or financial management

Essential

• Experience coordinating engineers or field-based teams
• Strong organisational and scheduling ability
• Experience using service management or scheduling systems
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Strong communication skills

Systems

• Experience with Joblogic or similar platforms is essential
• Confident managing workflows, scheduling, and records within a system-driven environment

Desirable

• HVAC / air conditioning / building services experience
• Facilities management or engineering coordination background
• Experience managing PPM contracts

• Engineer utilisation
• On-time completion of PPM visits
• Accuracy of Joblogic records
• Time from job completion to invoicing readiness
• No lost or unrecorded service activity

My client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions
, delivering installation and service works across commercial and domestic sectors.

• £28,000 £ 35,000 depending on experience
• Office-based role
• Opportunity to join a growing and structured business

This is not a passive administrative role. My client are looking for someone who can take control, maintain structure, and ensure nothing is missed.