Store Manager; store

Are you an inspiring, transformational leader ready to lead in an exciting and high‑profile retail environment? At Boots, our large stores are more than just stores — they are destination environments that showcase the very best of our brand, our people and our customer experience. They combine premium beauty and wellness, trusted healthcare, market‑leading pharmacy services and beautiful, innovative retail experiences, all under one roof.

As Store Manager, you’ll lead at scale in a fast‑moving environment where expectations are high, opportunities are huge and no two days are ever the same. This is a role for exceptional leaders who thrive on pace, complexity and visibility — and who know how to inspire large, diverse teams to deliver brilliance every day.

We’re looking for leaders who are commercially sharp, operationally brilliant and deeply passionate about people. Leaders who can create high‑performing cultures, develop future talent and deliver results while never losing sight of what matters most: our customers, patients and colleagues.

Guided by our purpose of “With you. For life.”, we’re here to support our customers and colleagues through every stage of life and you’ll have the opportunity to lead a store that sets the standard and embeds our purpose, values and behaviours into everything you and your team do.

As Store Manager, you’ll report to the Area Manager and lead a large, multi‑skilled team across retail, pharmacy, wellness, beauty and healthcare.

• Lead and inspire your team to deliver exceptional service and drive store performance
• Create an exceptional customer and patient experience that reflects the very best of Boots
• Drive sales and operational performance across multiple categories, with the customer always at the heart
• Be visible on the shop floor, supporting customers and role‑modelling great service to your team
• Partner with senior stakeholders across the business and build strong relationships with GP surgeries, primary care networks and the local community
• Champion the Boots brand and make your store stand out
• Create a store environment where colleagues feel proud to work and that customers want to return to
• Get to know your people – what motivates them, and what needs to change
• Coach your team, develop future leaders and create a culture where everyone can thrive
• Be bold, try new things and use customer insight, commercial data and market trends to shape strategy and look for ways to improve every day

• Significant retail management experience in a large, fast‑paced or complex environment
• Strong commercial awareness and operational capability with proven track record of delivering results
• Proven people leadership skills and ability to implement strategy in‑store
• Experience building strong, effective relationships with a wide range of stakeholders
• Great customer service skills and a love for delivering care
• A genuine interest in pharmacy with a willingness to learn, even without prior experience
• A calm, flexible approach with the confidence to make decisions and adapt at pace
• A collaborative style and the ability to build a strong team culture
• Passion for learning and a drive to support others to grow

• Exposure to healthcare, beauty or pharmacy
• Experience managing multi‑category or multi‑service operations
• Experience developing senior leaders and high‑potential talent
• Confidence using digital tools, insight and performance analytics to drive decisions

At Boots, your career can be as ambitious as you are. As Store Manager of a destination store, you could progress into senior leadership roles such as General Manager, Area Manager, or move into Pharmacy Field positions that influence operations, resourcing and clinical governance across multiple stores.

This role gives you the opportunity to develop a strong leadership team, manage greater pace and complexity, and build the experience needed for bigger, more strategic positions.

As the UK’s largest health, beauty and wellness retailer, your career possibilities extend far beyond the shop floor. Whether you’re interested in working at…