Customer Care Service Support Coord

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.

Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

• Parts Ordering/PO Creation Support
  • The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
• Assists with the creation of L&M quotations.
• Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
• Update on-call list
• Track & report yearly, monthly, and quarterly inventory counts
• Creation of new vendor and Subcontract paperwork
• Various Report Tracking (Vibration, Oil, Refrigerant)
• Maintain/Create Customer Bill to Account Information, reconcile updates
• Periodically performs duties of the Customer Resource Coordinator as overflow demands
• New Trunk Creations/Close Inventory Trunks, tool, and product inventories
• Ordering/tracking of uniforms
• Other duties and administrative activities as assigned

• High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications:
  Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

• Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles are desired.

HIRING HOURLY RANGE: $21 - $31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe your