Senior MPG Solutions Analyst

At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

The Senior MPG Solutions Analyst is a high impact role that is responsible for advancing Participating Financial Institution (PFI) partnership facilitation with advanced operational expertise.

This position plays a pivotal role in driving member value and increasing adoption and effective usage of the Banks mortgage products by leading partner engagement efforts, onboarding and training. It also ensures PFIs have the guidance, resources, and appropriate support needed for successful mortgage program participation.

Accountabilities:

Responsibilities/Duties:

• Use deep understanding of mortgage lifecycle processes to support PFIs, fostering strong relationships through clear communication, consultation and responsive partnership.
• Lead and oversee coordination and execution of PFI onboarding activities and ongoing PFI readiness to utilize mortgage programs, including documentation and agreement management, guided walkthroughs and training, and comprehensive PFI relationship support.
• Develop training and education materials for members to improve their understanding and usage of MPF products. This would include delivery of training through multiple channels and technologies.
• Anticipate MPF Program needs and identify changes in PFI training and support using available data, monitoring of industry trends, and collaboration with stakeholders to proactively evolve PFI outreach, training methods, and content to improve adoption, utilization, and satisfaction.
• Maintain and update the Mortgage Product Group (MPG) website, partner resources, training materials, and procedural documents to ensure accuracy, alignment with current program requirements, and ease of use.
• Coordinate and facilitate video conferencing and A/V recording needs for meetings, training, and program events, ensuring a seamless and professional experience.
• Assist with relationship and operationalfocused projects or initiatives that enhance PFI experience, communication quality, or program effectiveness.
• Provide operational oversight and handson execution of core MPG processes ensuring compliance, accuracy, and smooth daytoday program operations.
• Interface with professionals at the Mortgage Partnership Finance (MPF) Banks and the MPF Provider to identify and adopt best practices.
• Monitor mortgage industry developments, regulatory updates, and program changes to determine critical focus and areas of need.

Qualifications:

• Bachelors degree in business, marketing or other related field preferred, or equivalent FHLB and/or Mortgage Partnership Finance experience.
• 5-8 years mortgage-related work experience required, preferably in multiple areas including origination, servicing, and administration.
• 3-5 years customer service, customer education and/or product support preferred.
• Experience creating presentations and training materials using a variety of methods.
• Experience with website maintenance, preferred.
• Effective prioritization and time management skills, along with the ability to handle multiple tasks, exercise independent judgement and proactively identify solutions.
• Ability to work independently and as part of a team with a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills, including effective presentation skills.

Compensation Range:

Annual Salary: $65,541.00 - $77,829.00

This salary range represents the Banks good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicants education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Banks annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule. We match 100% of the first 6% you contribute to your 401(k) and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year.

More information on our Total Rewards program can be found here.

At FHLB Des Moines, we work to create an inclusive culture. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.

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