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HelpDesk/Support Technical Support

IT Triage & Customer Support Technician

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: LightEdge Solutions, Inc.
Full Time position
Listed on 2026-06-06
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading managed IT service provider in Des Moines, Iowa is seeking a Triage Technician to serve as the initial point of contact for clients experiencing technical issues. The ideal candidate should possess a high school diploma, demonstrate empathy and strong communication skills, and have a problem-solving mindset. Responsibilities include monitoring customer systems and accurately documenting interactions. This position provides an opportunity to contribute to outstanding customer experiences in a collaborative environment.
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