Key Account Manager - Winter Operations

Key Account Manager - Winter Operations Inland Deicing Services, LLC is the world's premier airport environmental services company specializing in the management and processing of glycol effluent generated from aircraft deicing. We also focus on the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier customers.

Our employees receive the following, based on position and eligibility requirements:

Insurance - health, dental, and life
401(k) retirement plan with company match

Employee Assistance Program Employee discounts

Competitive wages

Flexible schedule

Advancement opportunities

On-the-job training

Daily Pay Position  Overview:

The Key Account Manager (KAM) – Winter Operations is responsible for retaining and growing existing airline and airport partnerships, with a strong focus on contract performance, customer satisfaction, and renewal success. This role ensures operational excellence during the winter season while building long-term, strategic client relationships. The KAM is accountable for achieving contract renewal rates of 95%+ across assigned accounts.

The Key Account Manager works closely with the Vice President of Sales and Marketing, operational leaders, and technical teams to develop proposals, respond to RFPs, and expand the company’s winter services portfolio.

Essential Duties and Responsibilities (Including but not limited to):

Account Retention & Growth Own and manage relationships with assigned airline and airport clients

Drive contract renewals with a target of 95%+ retention

Identify opportunities to expand scope of services within existing accounts

Develop account plans for each key customer

Customer Relationship Management Act as the primary point of contact for all client-related matters

Build strong, trust-based relationships with stakeholders

Conduct regular business reviews and seasonal planning meetings

Ensure high customer satisfaction and engagement

Operational Alignment & Delivery Partner with station and operations leaders to ensure service delivery meets contractual commitments

Support winter readiness planning

Monitor operational performance during peak periods

Performance & Contract Management Track KPIs and SLAsEnsure compliance with contractual obligations

Lead post-season reviews and continuous improvement

Issue Resolution & Escalation Act as escalation point for customer concerns

Lead timely resolution of issues

Maintain proactive communication during disruptions

Financial & Commercial Oversight Understand contract financials

Support billing accuracy

Identify profitability improvements

Qualifications &

Experience:

5+ years in account management or aviation services

Experience managing existing client portfolios

Knowledge of airline/airport operations

Seasonal operations experience preferred

Strong RFP and negotiation skills

Ability to travel extensively across North America.

Required Skills and

Competencies:

Excellent communication and coordination abilities.

Intermediate computer skills with working knowledge of Microsoft programs (Word, Excel and Outlook).Problem-solving and decision-making capability under operational pressure.

Sales pipeline management, proposal development and negotiation skills.

Ability to read, write, speak and communicate effectively in English.

Travel:

Position requires extensive domestic and international travel, possibly on short notice, to meet immediate business needs.
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