Information Technology Specialist

Information Technology Specialist I Responsibilities

• Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms, servers, network and data communication systems, personal and mobile computing systems and equipment, audiovisual equipment, web based applications, and related technologies; performs basic system administration functions.
• Repairs and maintains departmental and District-wide enterprise software applications; documents end user work processes and systems requirements; conducts systems walkthroughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Assists in installing, configuring, maintaining, troubleshooting, and monitoring physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices; ensures effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services.
• Assists in monitoring and maintaining security control of District network and server infrastructure; configuring and monitoring security features and firewall rules; verifying and ensuring proper user accessibility; identifying and addressing vulnerabilities; researching, recommending, and applying security updates as needed.
• Assists programming staff and system users in resolving hardware, software, and operational problems.
• Receives and evaluates requests for service; diagnoses problems; troubleshoots and implements remedial actions; researches documentation and determines solutions; resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to higher-level staff and/or vendor for resolution as appropriate.
• Performs technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.
• Conducts system and database backups as needed; follows backup procedures.
• Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
• Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, resetting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
• Prepares and maintains system documentation required for telecommunication networks.
• Writes and maintains user and technical operating instructions and documentation; assists users in implementing new or modified programs and applications.
• Provides information and assistance to District users regarding telephone, computer hardware, and data network use and functions; participates in the development of alternative computer and equipment applications and functions to achieve user product requirements.
• Installs, maintains, troubleshoots, and monitors District-wide telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system-wide outages.
• Assists in the preparation and maintenance of system documentation required for telecommunications networks, including the updating of building/floor blueprints, network database, procedures manual, and Private Area Branch Exchange configuration.
• Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed.
• Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions.
• Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions.
• Assists and participates in the installation, modification, and maintenance of wireless communication systems; participates in the determination of user needs.
• Installs, modifies, and maintains wireless, data, and voice communication systems; performs hardware maintenance and repair; analyzes telecommunications user needs, and recommends and installs system equipment to meet user requirements.
• Performs on-line video and voice recordings of the District's monthly Board meetings, contracted City meetings, and other meetings as needed.
• Operates…