Universal Banker & Customer Care Specialist

Universal Banker

We are seeking a Universal Banker/Customer Service Representative for our Dixon, IL branch location. The role serves as the Customer Ambassador for Sterling Federal Bank, providing efficient and quality service to customers. Responsibilities include conducting teller and cash vault transactions accurately and timely, providing sales and servicing of all bank products, and maintaining essential controls and safeguards.

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
• Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
• Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
• Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
• Understands bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
• Evaluates the needs of potential customers and offers appropriate financial products and services.
• Bond and redemptions of bonds
• IRA account opening and processing
• Provide support for branch operations as needed
• Additional responsibilities as required

7:45 - 5 Monday through Thursday; 7:45 - 5:30 Friday; 7:45 – 12:30 Saturday, half day off the week that a Saturday is scheduled. Average hours worked will be 37-40 hours per week.

• Six months to two years of similar or related experience, including time spent in preparatory positions. Two years of previous experience preferred
• A high school degree is required
• Courtesy and tact are essential elements of the job
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel preferred
• Attendance and reliability are crucial
• Background and credit check required

Hourly pay range is $15.66 to $20.27 per hour.

• Paid time off: vacation time, personal time, sick time, holiday pay (12 paid holidays)
• Employer paid insurance for Long Term Disability and Life Insurance
• 401k with match and profit sharing when eligibility is met
• We offer health insurance, dental and vision insurance

Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer